Neon+ warranty, refunds and delivery: what to know before you buy

What does the Neon+ warranty cover, and what is excluded?

The Neon+ warranty lasts 365 days (one year) from the date of purchase and covers manufacturing defects; the FAQ words it as covering “malfunctioning components and problems attributed to manufacturing defects.” Qualifying faults are handled by 1-to-1 replacement. The customer pays postal and delivery costs on warranty claims, and damage from personal negligence, mishandling or misuse is not covered.

Neon+'s Terms and Conditions, section 6, set the rest of the conditions. A claim needs “valid proof of purchase (i.e. Order ID, name and email of customer)”, the warranty is counted from the first customer's purchase, and its scope “covers labour and parts only”. Units bought from “Unauthorised dealers, resellers or distributors” and “Second-hand items, including online or offline marketplace platforms” are not accepted for warranty service. Software-related and compatibility issues are excluded, and a non-refundable diagnostic fee applies when an inspected unit needs no service. The FAQ describes the remedy as 1-to-1 replacement, and section 7 of the Terms as a “1 to 1 exchange”.

Warranty terms as stated in the Neon+ FAQ and in section 6 of its Terms and Conditions. Source: Neon+ FAQ → · Source: Neon+ Terms, section 6 →

What Malaysian consumer law says about repairs after the warranty

Separately from the Neon+ warranty, section 37 of Malaysia's Consumer Protection Act 1999 concerns repair facilities and spare parts after goods are supplied. For a fault after the warranty year, ask Neon+ what options exist.

Does Neon+ give refunds, and can you upgrade after buying?

Neon+ does not give cash refunds. Its refund policy reads: “Neon Plus does not offer cash refunds.” A fault from a manufacturing defect goes through the warranty replacement instead. What Neon+ does offer is an upgrade: customers moving a newly bought projector to a higher-tier model “may do so within 3 days of purchase,” according to its FAQ.

Can the upgrade window close before delivery?

Yes. The 3-day upgrade window is short, and it counts from purchase. Orders ship within 3 working days, and delivery to Sabah or Sarawak can take up to 3 weeks, so the window can close before the projector arrives. If you may want a higher-tier model, ask Neon+ before ordering how the upgrade and any price difference work for a delivered order. The Neon+ smart projector range lists every model and price, and the guide to choosing a projector helps you pick the right tier the first time.

The no-cash-refund and 3-day upgrade statements appear word for word on the Neon+ FAQ and Delivery & Refund page. Source: Neon+ Delivery & Refund → · Source: Neon+ FAQ →

How do you make a Neon+ warranty claim?

To make a Neon+ warranty claim, call the hotline on +6012-565 2091 or email info@neonplus.com.my before opening, modifying or posting the projector. Have the order ID, the name and email used for the order, the model name and a record of the fault ready, and ask how the unit will be assessed and returned. The customer pays postage on warranty claims, and the Terms set a non-refundable diagnostic fee if the unit needs no service, so contacting Neon+ first can save a wasted trip to the courier.

What should you check and record before calling?

Neon+'s own guidance is direct: “For troubleshooting on your projector, do contact our hotline +6012-565 2091.” Before calling, rule out the parts around the projector. Swap the source device, the HDMI cable or adapter and the power socket one at a time, and note what changes. Record when the fault first happened, what was on screen, any indicator light or message, and the steps that bring it back; a short phone video is the clearest record of a fault that comes and goes. The classroom projector setup checklist covers the cable and source checks in more detail.

1. Swap Source device, cable, adapter and socket, one at a time; a fault caused by another device is not covered.
2. Note First occurrence, what was on screen, lights and messages, plus the order ID.
3. Film A short video of the fault as it happens.
4. Contact +6012-565 2091 or info@neonplus.com.my, before opening or posting the unit; ask about the diagnostic fee.

The hotline instruction and customer-paid postage are in the Neon+ FAQ; proof of purchase and the diagnostic fee are in Terms section 6. Source: Neon+ FAQ → · Source: Neon+ Terms, section 6 →

Which purchase records should a Neon+ owner keep?

A Neon+ owner should keep the order confirmation (the order ID, name and email that the Terms accept as proof of purchase), the invoice, the exact model name and any written terms, in one place. The date of purchase starts both the 365-day warranty and the 3-day upgrade window. Keep the original box and accessories until Neon+ confirms whether a warranty return needs them.

Each Neon+ model has its own packing list on its product page, so check the box against the right one as soon as it arrives. For the V6, Neon+ lists the projector, remote control, power adapter, tripod, power cord, HDMI cable and instruction card. The C2000 packing list has a portable storage bag but no power cord or HDMI cable. If something is missing or damaged, film the unboxing and contact Neon+ straight away. The Neon+ V6 product page shows the full specification and packing list for that model.

How long does Neon+ delivery take, including Sabah and Sarawak?

Neon+ ships orders within 3 working days. For Sabah and Sarawak, Neon+ asks buyers to allow up to 3 weeks for delivery; it publishes no separate delivery time for Peninsular Malaysia, so ask for an estimate for your address when you order. Delivery is free on orders over RM50, including Sabah and Sarawak, and a flat RM8 below that.

How far ahead should you order for a fixed date?

The order-ahead figure adds the published allowances: up to 3 working days to ship plus up to 3 weeks in transit is about three and a half weeks, so for an address in Sabah or Sarawak, order about four weeks before the date you need the projector, for example before a school term starts. For a Peninsular address, ask Neon+ for an estimate when you order and add the 3 working days it takes to ship.

Shipping time, delivery time to Sabah and Sarawak and the RM50 and RM8 delivery fees as published by Neon+. Source: Neon+ FAQ → · Source: Neon+ Delivery & Refund →

How does the Neon+ 0% instalment plan for teachers work?

Neon+ offers 0% instalment plans for Malaysian teachers through PayLater. A teacher applies on the Neon+ PayLater application form, and approval is required. The application form does not list the tenure, eligibility rules or approval rate, so ask about them when you apply and plan your budget on the cash price until the application is approved.

What should a teacher ask before applying?

These questions turn the PayLater offer into terms you can compare. Ask them when you apply, and keep the answers with the quote.

• Whose terms apply to the instalment plan.
• Which models the plan covers.
• How many payments, of what amount, and the total payable.
• Any fees, deposit or late-payment charges.
• Which documents a teacher must supply, and how long approval takes.
• What happens to the order if the application is declined.

The Neon+ FAQ answers “Can teachers pay in instalments?”: 0% PayLater instalments for Malaysian teachers, with application and approval required; applications use the PayLater form. Source: Neon+ FAQ → · Source: Neon+ PayLater application →

How do you contact Neon+ about a warranty claim or upgrade?

Contact Neon+ support by phone on +6012-565 2091 or by email at info@neonplus.com.my. For a warranty question, send what the claim steps list; for an upgrade, include the order details and the model you want to move to. Keep any written reply with your invoice.

Where are the Neon+ showroom and branches?

Neon+ has its headquarters and showroom in Ipoh, Perak, a store in Kota Kinabalu, Sabah, opened in 2025, and a branch in Sibu, Sarawak. The FAQ lists operating hours of 9am to 5pm Monday to Friday and 9am to 1pm Saturday; call before visiting a branch to confirm its hours and the models on display, and bring the laptop or phone you will connect. The Neon+ contact page lists every address.

Phone, email, addresses and operating hours as published by Neon+. Source: Neon+ contact page → · Source: Neon+ company profile → · Source: Neon+ FAQ →