Delivery & refund.

Orders are packed and posted out within 3 working days of payment.

All orders will be delivered via major couriers such as J&T Express, GD Express etc.

For Sabah and Sarawak, please allow up to 3 weeks for delivery.

Neon+ delivers free on orders over RM50 anywhere in Malaysia, including Sabah and Sarawak, and charges a flat RM8 below that.

Delivery questions in the FAQ

Our projectors come with a 365 days (one year) local warranty beginning from the date of purchase. Our warranty covers malfunctioning components and problems attributed to manufacturing defects. Damage due to personal negligence, mishandling, or misuse of our products are not covered under warranty. All postal and delivery costs for warranty claims are to be borne by the customer. We also have a dedicated customer support team to help you resolve any issues, just contact our hotline +6012-565 2091.

Neon+ sets out the full warranty terms, including what the warranty does not cover, in section 6 of its Terms & Conditions.

Full warranty terms (Terms, section 6)

Neon Plus does not offer cash refunds. As covered by the warranty, we offer 1-to-1 replacement for product faults arising from manufacturing defects within 365 days (one year) of purchase. All postal and delivery costs for warranty claims are to be borne by the customer. For troubleshooting on your projector, do contact our hotline +6012-565 2091.

Neon+ replaces faulty units; it does not refund them.

Warranty and refund questions in the FAQ

Customers wishing to upgrade their newly-purchased Neon Plus projector to a higher-tier model may do so within 3 days of purchase.

Neon+ sells seven projector models, from the RM799 Q1 to the RM4,999 X5 Plus.

Compare the projectors